Returns on stock (non-custom) items are accepted within 30 days of delivery for items in their original condition and packaging. There is a 25% restocking charge on returns of non-defective products. Initial and return shipping costs will not be refunded. Returns received after 30 days from delivery date will not be accepted. Please refer to our Return Procedure below.
Damaged or Defective Items
Mobile Light Box must be notified of damaged orders or discrepancies within 72-hours of order receipt. We ask our customers to not return damaged or defective items, as our return policy does not apply. If your item arrives damaged or defective, please call customer service at (980) 500-1199 for assistance.
For your convenience, we offer 2 easy ways to complete a return. You can either ship the item(s) back yourself or request a shipping label from us based on your order number. If you’d like to use our shipping label, the cost of the return shipping will be deducted from your refund.
Please call customer service at (980) 500-1199 for assistance and authorization to return. Returns must be made within 2-weeks of receiving authorization to return. All returns will be inspected upon receipt and will be subject to a 25% restocking fee.
Return Shipping Label
To get a return shipping label, you will need to provide your order # and the email address used to place the order and we will email you a prepaid FedEx shipping label. The cost of return shipping will be deducted from your refund.
Packing Items to Return
All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded, and customer must file a claim with the carrier. Packages being returned should be insured by you for your protection.
Refunds & Credits
Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item price, less any restocking fees. Shipping costs are not refundable.
Any and all printed or custom works are non-refundable. If we did not prepare the artwork files that were printed for your order, we cannot be held responsible for any dissatisfaction over the colors, resolution and design of your printed or custom works.